Using Fuzzy AI Delphi Method for dispatching ERP executives of banks

Abstract

Enterprise resource planning is an integrated system of real-time information. With the trend of internationalization, most banks hope to use ERP systems to eliminate the shortcomings of bank operation processes, such as the waste of repeated manpower, duplication of information or delays in transmission, etc., and reduce efficiency. Improve to the highest level and minimize waste. With the openness of Taiwan’s government financial policy, the banks here are becoming more liberalized and internationalized. Taiwan is becoming a competitive financial market since more new commercial banks have been set up in Taiwan. So, it is important for a bank to dispatch good executives to overseas branch. In this paper, we analyze what kinds of characteristics and traits a bank's manager in overseas branch should have by using Fuzzy Delphi Method. The purposes of the research are 1) to analyze what kinds of characteristics and traits a bank's manager in overseas branch should have, 2) to compare the difference of manager in overseas branch in Japan and HongKong by using Wilcoxon rank sum test, 3) to set up the dispatch criteria with the AI and fuzzy Delphi method. Through the examination of FDM, a fuzzy referent model framework for the bank’s dispatch in overseas branch is built. It is anticipated that the fuzzy framework will provide a more objective means for the dispatch of appropriate personnel for overseas branches.