Service Quality Analysis of Technical Education and Skills Development Authority (TESDA) Training Centers in Nueva Ecija Province

Abstract

Using the SERVQUAL model, this study analyzed the service quality provided by TESDA Training Centers in Nueva Ecija, Philippines. The research aimed to define service quality through five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The study revealed that there is a strong positive perception among respondents regarding various service dimensions of the SERVQUAL model. Participants expressed high satisfaction with the tangible services, reliability, responsiveness, professionalism, and empathy demonstrated by the staff of the training centers. Overall, the findings indicate that the TESDA training centers in Nueva Ecija effectively meet the needs of their clients, fostering a supportive and competent learning environment.