Analysis of Telecom Projects using Agile Framework

Abstract

The telecoms sector is the focus of this research project, which thoroughly explores the critical success factors associated with the implementation of Agile project management techniques. It has shown out to be beneficial in the industry of telecommunications, notably in digital services and managed services. Research is primarily focused on identifying the key success factors related to both individuals & organizational aspects, and how they impact the success of projects within the managed services and digital services functional departments of selected organizations. The study examines the influence of 5 major variables which includes Team Size, Team Communication, Team Performance, Customer Involvement, and Management Involvement. Survey was conducted using random sampling, and 110 participants from two telecom organizations, Pakistan Telecommunication Company Ltd (PTCL) and Special Communications Organization (SCO), replied. According to findings, team size and performance (in terms of experience & Agile expertise) was found as critical success element. Furthermore, active customer interaction on a daily basis, as governance (rather than micromanagement), was highlighted as essential factors to project success. These five variables appeared as essential in this study. The study found a positive correlation between these characteristics and project performance, specifically in terms of project value. However, it was not possible to make precise statistical predictions about the strength of this association. Study also identified additional areas for investigation, with a particular emphasis on team communication, customer interaction, contract formats, and internal corporate regulations. While the study provided new insights into contract formats and the use of Agile methodology in quality assurance, more research is needed to gain a better understanding of the impact of people and organizational factors, especially in the telecommunications industry, which includes data services and managed services functional domains.